Zuri Sky

Refund Policy

1. Introduction

ZuriSky.com is committed to providing exceptional travel services. This Refund Policy outlines the terms and conditions under which refunds are processed for our services, including flights, hotel bookings, and tour packages.

2. General Refund Guidelines

  1. Non-Transferable Bookings: All bookings made through ZuriSky.com are non-transferable.
  2. Refund Eligibility: Refunds are subject to the specific terms and conditions of the service providers (airlines, hotels, tour operators). ZuriSky.com acts as an intermediary and adheres to the policies set by these providers.

3. Flight Bookings

  1. Refundable vs. Non-Refundable Tickets: The refundability of a ticket depends on the airline's policy. Some tickets may be non-refundable or non-changeable.
  2. No-Show Policy: If a passenger fails to board a flight without prior cancellation (no-show), the refund eligibility is determined by the airline's policy. Some airlines may forfeit the entire ticket value in such cases.
  3. Partially Used Tickets: Refunds for partially used tickets depend on the airline's terms. If the ticket is refundable, a partial refund may be processed; otherwise, no refund is available.

4. Hotel Bookings

  1. Cancellation Policies: Hotel cancellation policies vary. Some bookings may be non-refundable, while others may allow cancellations within a specified period. It's essential to review the hotel's cancellation policy before booking.
  2. Refund Process: Eligible refunds for hotel cancellations will be processed based on the hotel's terms and may be subject to cancellation fees.

5. Tour Packages

  1. Cancellation Terms: Tour package cancellations are subject to the terms set by the tour operators. Refund eligibility and amounts depend on the timing of the cancellation and the specific package booked.
  2. Service Charges: ZuriSky.com may apply a service charge of 10% on the refunded value for cancellations, in addition to any fees imposed by the tour operator.

6. Refund Processing Time

  1. Standard Processing: Refunds may take 2-3 weeks to process, depending on the service provider's policies.
  2. Communication: Customers will be notified via email once their refund has been processed.

7. How to Request a Refund

  1. Contact Us: To initiate a refund, please contact our customer support team with your booking details and reason for cancellation.
  2. Documentation: Provide all necessary documentation to facilitate the refund process, including booking confirmations and payment receipts.

8. Important Considerations

  1. Accuracy of Information: Ensure all booking information is accurate. ZuriSky.com is not liable for inconveniences or additional costs arising from inaccurate or incomplete information provided by the customer.
  2. Third-Party Policies: Refunds are subject to the policies of third-party service providers. ZuriSky.com will assist in facilitating refunds but cannot override the policies set by these providers.

9. Contact Information

For refund requests or inquiries, please contact:

By booking with ZuriSky.com, you acknowledge and agree to this Refund Policy. We strive to provide clarity and support throughout your travel experience and appreciate your understanding of these terms.

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